Your Satisfaction Matters to Us
At TAPISSIER SAMI, we want you to feel confident when choosing furniture for your home.
We carefully select, manufacture, prepare, and deliver our furniture with attention to quality and detail. However, we also understand that sometimes an order may not go exactly as expected.
Our Returns & Warranty Policy explains what happens if you receive a damaged, defective, incorrect, or unsuitable product, and how our team can assist you.
Our goal is simple:
❤️ Quality furniture. Clear policies. Reliable customer care.
🛡️ Our Warranty Commitment
We stand behind the quality of our furniture.
Depending on the product and applicable warranty conditions, our warranty may cover manufacturing defects or problems that occur under normal household use.
Our warranty is intended to give you confidence that your furniture has been made with care and that we are here to assist if a genuine product issue occurs.
Our commitment includes:
🔍 Quality Control
Products are checked before they leave our facility.
🛠️ Manufacturing Support
If a manufacturing defect occurs, our team will assess the issue.
📞 Customer Assistance
Our customer service team is available to guide you through the process.
🔧 Repair or Replacement
Where appropriate, we may arrange a repair, replacement component, or replacement product.
❤️ After-Sales Service
Our relationship with you doesn’t end when your furniture is delivered.
📦 Returns
We understand that sometimes you may need to return a product.
Return eligibility can depend on:
- The type of furniture purchased
- Whether the item is standard or customized
- The condition of the product
- Whether the product has been used
- The reason for the return
- The applicable legal requirements
- The time elapsed since delivery
For this reason, please contact our customer service team before returning any furniture.
We will explain the appropriate procedure and confirm whether the product is eligible for return.
🔄 How to Request a Return
Our return process is designed to be as simple as possible.
01 — 📞 Contact Us
Contact our customer service team and provide your order information.
02 — 📋 Explain the Issue
Tell us why you would like to return the product.
For damaged or defective furniture, photographs or videos may be requested to help us evaluate the situation.
03 — 🔍 Our Team Reviews Your Request
We review the information and determine the appropriate next step.
04 — 📦 Return Instructions
If your return is approved, we will provide instructions regarding the return or collection of the furniture.
05 — ✅ Resolution
Depending on the circumstances, the resolution may include:
Repair • Replacement • Exchange • Refund • Another appropriate solution
🚨 Furniture Arrived Damaged?
We take great care when preparing and transporting furniture, but transportation involves handling large and sometimes delicate products.
If your furniture arrives with visible damage:
📸 Take photographs
Photograph the damaged area and, if possible, the packaging.
📞 Contact us promptly
Contact our customer service team and provide your order number.
📝 Describe the issue
Tell us what happened and identify the affected part of the furniture.
🔍 We’ll review it
Our team will assess the situation and determine the best solution.
Possible solutions may include:
🔧 Repair
🔄 Replacement part
🪑 Replacement product
💰 Refund where applicable
🪑 Defective or Faulty Furniture
If you believe your furniture has a manufacturing defect, please contact us as soon as possible.
Examples of potential manufacturing issues may include:
- Structural defects
- Faulty components
- Manufacturing problems
- Defective hardware
- Problems with drawers or doors caused by manufacturing
- Other defects covered by the applicable warranty
Our team may request photographs, videos, product information, or additional details to evaluate the problem.
If the issue is confirmed to be covered by the warranty, we will determine the appropriate remedy according to the applicable warranty terms.
🛠️ What Does the Warranty Cover?
Warranty coverage depends on the specific product and its warranty conditions.
Depending on the item, warranty coverage may include manufacturing-related defects affecting:
🪵 Structure
Problems with the structural integrity of the furniture resulting from manufacturing defects.
🔩 Hardware
Certain defective hinges, rails, handles, mechanisms, or other components.
🚪 Moving Parts
Issues involving doors, drawers, or mechanisms caused by a manufacturing defect.
🛋️ Upholstery
Certain manufacturing defects affecting upholstery or other materials may be covered according to the product’s warranty terms.
⚠️ What Is Usually Not Covered?
Warranty protection generally does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.
Examples may include:
❌ Accidental damage
❌ Incorrect assembly by the customer
❌ Improper installation
❌ Misuse or excessive force
❌ Scratches caused after delivery
❌ Burns or stains
❌ Water or liquid damage
❌ Unauthorized modifications
❌ Damage caused by moving the furniture after delivery
❌ Normal wear and tear
❌ Natural characteristics of certain materials
Some materials naturally change over time.
For example, natural wood can have variations in:
- Color
- Grain
- Texture
- Knots
- Pattern
These characteristics are not necessarily defects and may be part of the natural appearance of the material.
🎨 Customized & Made-to-Order Furniture
We love creating furniture according to your needs.
Customized furniture may include:
📐 Special dimensions
🎨 Custom colors
🧵 Fabric selection
🪵 Specific finishes
🛋️ Personalized configurations
📏 Made-to-measure furniture
Because these products are produced specifically according to your requirements, customized and made-to-order furniture may have different return conditions from standard products, subject to applicable law.
Before production begins, we recommend carefully checking:
✔️ Dimensions
✔️ Color
✔️ Material
✔️ Fabric
✔️ Configuration
✔️ Design
✔️ Delivery information
If you are unsure about any specification, our team can assist you before production.
📐 Check Your Measurements Before Ordering
Furniture is an important investment, and dimensions matter.
Before purchasing large furniture, we recommend measuring:
📏 Available room space
🚪 Door width
🪟 Access points
🛗 Elevator dimensions
🪜 Staircases
🏠 Entryways
📐 Final placement area
Please make sure the furniture you order can reach its intended location.
If you are unsure whether a piece will fit, contact us before ordering.
Our team can help you check the dimensions.
📦 Product Condition for Returns
Where a return is approved, the furniture may need to meet certain condition requirements.
Depending on the product and applicable return terms, this may include:
✔️ Product in acceptable condition
✔️ No unauthorized modifications
✔️ No significant damage caused after delivery
✔️ Accessories and components included
✔️ Original packaging where applicable
Because furniture is often large and difficult to transport, return arrangements may differ from those for smaller products.
Please do not ship or transport furniture back to us without receiving return instructions from our team.
💰 Refunds
If a refund is approved, the refund process will depend on the payment method, product, and applicable return conditions.
Once the return has been received and evaluated, we will inform you of the applicable resolution.
Depending on the circumstances, the available resolution may be:
💰 Full or partial refund
🔄 Exchange
🔧 Repair
📦 Replacement
🎁 Store credit, where applicable
Any applicable deductions, delivery costs, collection fees, or other charges will be communicated according to the applicable terms.
🚚 Return & Collection Costs
Because furniture can be large and heavy, returning a furniture item may require specialized transportation.
Depending on the reason for the return:
If the product is defective or incorrectly supplied
We will assess the situation and determine the appropriate return or collection arrangement.
If the customer changes their mind
Return or collection costs may apply depending on the product and applicable return conditions.
For customized furniture
Special return conditions may apply because the product has been manufactured according to the customer’s specifications.
📸 Why Do We Ask for Photos?
Photos help us understand the problem before arranging a collection, repair, or replacement.
They can help us identify:
📍 Where the issue is located
🔍 What type of damage occurred
📦 Whether packaging was affected
🛠️ Which component may need replacement
🚚 Whether the issue may have occurred during transportation
This can make the resolution process faster and reduce unnecessary collection or replacement arrangements.
❤️ Our After-Sales Service
Our relationship with you doesn’t end after delivery.
If you have a question about your furniture, we encourage you to contact us.
Our team can help with:
🛠️ Product problems
🔧 Components
📦 Delivery-related issues
📋 Warranty questions
🧼 Care recommendations
📐 Furniture specifications
🔄 Return requests
We believe good customer service means being there before, during, and after your purchase.
⭐ Our Simple Customer Promise
QUALITY
We care about the quality of the furniture we provide.
TRANSPARENCY
We explain the applicable return and warranty conditions clearly.
SUPPORT
Our team is available when you need assistance.
SOLUTIONS
When a genuine problem occurs, we work to find an appropriate solution.
TRUST
We want you to feel confident choosing furniture from us.
❓ Frequently Asked Questions
How long do I have to request a return?
The applicable return period depends on the product, reason for return, and applicable legal requirements. Please contact us as soon as possible after receiving your order.
What should I do if my furniture arrives damaged?
Take photographs of the furniture and packaging, then contact our customer service team promptly with your order information.
Can customized furniture be returned?
Customized or made-to-order furniture may have different return conditions because it is produced specifically according to your requirements. Please check the applicable conditions before ordering.
Does the warranty cover normal wear and tear?
Generally, normal wear and tear is not considered a manufacturing defect. Warranty coverage depends on the specific product and warranty terms.
Does the warranty cover accidental damage?
Accidental damage is generally not covered by a manufacturing warranty.
What if I ordered the wrong size?
Please contact us as soon as possible. If production or delivery has not yet started, we may be able to assist. Customized products may have special conditions.
Can I exchange my furniture instead of receiving a refund?
Where applicable, an exchange may be possible. Contact our team so we can review your specific order.
Do I need the original packaging?
Return requirements can vary depending on the product and reason for return. Our team will tell you what is required for your specific situation.
How do I start a warranty claim?
Contact our customer service team with your order number and a description of the issue. Photos or videos may be requested.
📞 Need Help With a Return or Warranty Claim?
Don’t worry—we’re here to help.
If something isn’t right with your furniture, contact our customer service team and provide:
Order number
Customer name
Product name
Description of the issue
Photos or videos, when applicable
Our team will review your request and guide you through the next steps.
🏠 Furniture You Can Buy With Confidence
We put care into every piece of furniture we provide, and we want you to enjoy it for years to come.
Whether you are furnishing a living room, bedroom, dining room, office, or your entire home, you can count on our team to support you throughout your furniture journey.
❤️ Your home deserves quality.
🛡️ Your purchase deserves protection.
🤝 And you deserve reliable service.
Thank you for choosing TAPISSIER SAMI.
📞 Questions about a return or warranty?
Contact our team today.