Your Privacy Matters to Us

At TAPISSIER SAMI, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or purchase our furniture and services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what choices you may have regarding your personal information.

By using our website, you acknowledge that you have read this Privacy Policy.

🏠 1. Who We Are

This website is operated by:

TAPISSIER SAMI

📍 Address: شارع الحسن الثاني، بجانب مسجد محمد السادس، سلا، سلا الجديدة، المغرب

📧 Email: soufiansami27@gmail.com

📞 Phone:+ 212 7 66 64 00 57
🌐 Website: [Website Address]

For questions concerning privacy or personal information, you can contact us using the information above.

📋 2. What Information We Collect

When you browse our website, contact us, or place an order, we may collect certain information that is necessary to provide our products and services.

The information we collect may include:

👤 Personal Information

Full name
Email address
Telephone number
Billing information
Delivery address
Shipping address
Company name, where applicable

🛒 Order Information

When you purchase furniture from us, we may collect information relating to your order, such as:

Products purchased
Product quantities
Product dimensions
Customization details
Fabric or color selections
Delivery information
Order number
Payment status

💬 Communication Information

When you contact us, we may retain information from your communication, including:

📧 Emails
📞 Customer-service communications
💬 Messages
📝 Contact-form submissions
📸 Images or documents you voluntarily send to us

This information helps us respond to your questions and provide customer support.

💳 3. Payment Information

When you make a purchase, payment information may be processed by the payment provider selected for your transaction.

Depending on the payment method available on our website, payment information may be handled directly by a third-party payment service.

We may receive information such as:

✔️ Payment status
✔️ Transaction reference
✔️ Payment method
✔️ Order-related payment information

Where payment information is processed by a third-party provider, that provider may have its own privacy policy and security practices.

We do not need to store your complete payment-card information when it is securely processed by an appropriate payment provider.

🚚 4. Delivery Information

To deliver your furniture, we may need to use information such as:

📍 Delivery address
👤 Customer name
📞 Telephone number
📦 Order details
🕐 Delivery appointment information

This information may be shared with delivery personnel or logistics providers when necessary to complete your order.

We only intend to provide the information necessary for the delivery service.

🛍️ 5. Why We Collect Your Information

We may use personal information for several legitimate business purposes, including:

🛒 Processing Orders

To process and manage your purchases.

🚚 Delivering Furniture

To arrange and complete delivery of your order.

📞 Customer Service

To answer questions and provide support.

🔄 Returns & Warranty

To process return requests, warranty claims, repairs, exchanges, or replacements.

💳 Payments

To facilitate and verify transactions.

📧 Communication

To contact you regarding your order, delivery, account, or customer-service request.

🔐 Security

To help protect our website, customers, and business from fraud or unauthorized activity.

📊 Website Improvement

To understand how visitors use our website and improve its content, functionality, and shopping experience.

📢 Marketing

Where permitted and where appropriate consent or another lawful basis is required, we may use your information to send promotional communications about products, offers, or services.

🍪 6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information and improve your browsing experience.

We may use cookies for purposes such as:

🍪 Essential website functionality
🛒 Shopping-cart functionality
🔐 Security
📊 Website analytics
⚙️ Website preferences
📢 Marketing, where applicable

Some cookies may be placed by third-party services used on our website.

Depending on the type of cookie and applicable legal requirements, you may have options to accept, reject, or manage certain cookies through your browser or our cookie-management tools.

📊 7. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include:

Pages visited
Time spent on pages
Device type
Browser type
Approximate location information
Traffic sources
Website interactions

Analytics helps us understand which products and pages are useful and how we can improve our website.

Where required by applicable law, appropriate consent mechanisms may be used for non-essential analytics technologies.

📢 8. Marketing Communications

If you subscribe to our newsletter, promotional communications, or otherwise provide permission where required, we may send information about:

🛋️ New furniture
🏠 New collections
🎉 Promotions
💰 Special offers
📦 New services
📰 Company news

You can unsubscribe from promotional email communications by using the unsubscribe option provided in the communication or by contacting us.

We do not want to send unnecessary promotional messages.

📱 9. WhatsApp, Phone & Other Communication Services

If you contact us through telephone, WhatsApp, social media, or another communication platform, the information you provide may be processed through that service.

For example, if you send us:

📸 Furniture photographs
📐 Room measurements
📝 Customization requirements
🏠 Delivery information

we may use this information to respond to your request or prepare your order.

Third-party communication platforms may have their own privacy policies and terms.

🔗 10. Third-Party Services

Our website may use third-party services to help us operate our business.

These may include services for:

💳 Payment processing
🚚 Delivery
📊 Analytics
📧 Email communication
☁️ Website hosting
🔐 Security
🛒 E-commerce functionality
📢 Marketing

These service providers may process information on our behalf or independently according to their own terms and privacy policies.

We aim to work with appropriate providers and take reasonable steps to protect customer information.

🔐 11. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

🔒 Secure website connections
🛡️ Access controls
🔐 Password protection
💻 Security monitoring
🔄 Software updates
📦 Secure handling of customer information

However, no website or electronic transmission can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted over the internet.

👥 12. Who May Receive Your Information?

We may share personal information when necessary to provide our products and services.

Recipients may include:

🚚 Delivery providers
💳 Payment providers
☁️ Hosting providers
📧 Email providers
🔧 Service and installation providers
🛡️ Security providers
📊 Analytics providers

We may also disclose information where required by applicable law, legal proceedings, court orders, or legitimate governmental requests.

We do not intend to sell your personal information to third parties for their own unrelated purposes.

🏢 13. Business Transfers

If our business is reorganized, merged, sold, transferred, or otherwise changes ownership, customer information may be transferred as part of that business transaction where legally permitted.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

🗑️ 14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

For example, certain information may need to be retained for:

🧾 Accounting
💳 Financial records
📋 Order history
🔄 Warranty claims
🔐 Fraud prevention
⚖️ Legal obligations
📞 Customer-service records

When information is no longer required, we may securely delete or anonymize it.

👤 15. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include rights to:

🔎 Request access to your personal information
✏️ Request correction of inaccurate information
🗑️ Request deletion where legally applicable
🚫 Object to certain processing
📧 Unsubscribe from marketing communications
📋 Request information about how your data is processed

The availability of these rights depends on applicable law and the circumstances of the request.

📩 16. How to Make a Privacy Request

If you want to ask about your personal information or exercise an applicable privacy right, contact us.

Please provide enough information for us to understand your request and verify your identity where necessary.

We will review your request and respond according to applicable legal requirements.

👶 17. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.

🌍 18. International Data Transfers

Some of the service providers we use may process information in countries other than the country where you live or where our business is located.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with relevant data-protection requirements.

The specific safeguards depend on the service provider, the information involved, and applicable law.

🔗 19. Links to Other Websites

Our website may contain links to external websites.

These may include:

📱 Social-media platforms
💳 Payment services
🚚 Delivery services
🔧 Partner websites
📰 External resources

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

📸 20. Customer Photos & Reviews

If you voluntarily send us photographs, reviews, testimonials, or other content, we may use that information to provide customer service or, where you have given appropriate permission, display it for promotional purposes.

For example, you may send us:

📸 Photos of your furniture
🏠 Photos of your interior
⭐ Product reviews
💬 Testimonials

We will not assume that permission to use such content has been granted simply because you sent it to us. Where applicable, we will request the necessary permission before using customer content publicly.

🔄 21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary because of:

⚙️ New website features
🛒 New services
🔐 Security improvements
📋 Changes in legal requirements
🤝 New service providers
💻 Changes in technology

When we update this policy, we will publish the revised version on this page.

The “Last Updated” date below indicates when the policy was most recently revised.

📅 22. Last Updated

Last Updated: 06 / 09 /2026

We recommend reviewing this page periodically to remain informed about how we handle personal information.

📞 23. Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.

🔐 Privacy Contact