Our team can help you check the dimensions.<\/strong><\/p>\n\n\n\n
\n\n\n\n\ud83d\udce6 Product Condition for Returns<\/h1>\n\n\n\n
Where a return is approved, the furniture may need to meet certain condition requirements.<\/p>\n\n\n\n
Depending on the product and applicable return terms, this may include:<\/p>\n\n\n\n
\u2714\ufe0f Product in acceptable condition
\u2714\ufe0f No unauthorized modifications
\u2714\ufe0f No significant damage caused after delivery
\u2714\ufe0f Accessories and components included
\u2714\ufe0f Original packaging where applicable<\/p>\n\n\n\n
Because furniture is often large and difficult to transport, return arrangements may differ from those for smaller products.<\/p>\n\n\n\n
Please do not ship or transport furniture back to us without receiving return instructions from our team.<\/p>\n\n\n\n
\n\n\n\n\ud83d\udcb0 Refunds<\/h1>\n\n\n\n
If a refund is approved, the refund process will depend on the payment method, product, and applicable return conditions.<\/p>\n\n\n\n
Once the return has been received and evaluated, we will inform you of the applicable resolution.<\/p>\n\n\n\n
Depending on the circumstances, the available resolution may be:<\/p>\n\n\n\n
\ud83d\udcb0 Full or partial refund
\ud83d\udd04 Exchange
\ud83d\udd27 Repair
\ud83d\udce6 Replacement
\ud83c\udf81 Store credit, where applicable<\/p>\n\n\n\n
Any applicable deductions, delivery costs, collection fees, or other charges will be communicated according to the applicable terms.<\/p>\n\n\n\n
\n\n\n\n\ud83d\ude9a Return & Collection Costs<\/h1>\n\n\n\n
Because furniture can be large and heavy, returning a furniture item may require specialized transportation.<\/p>\n\n\n\n
Depending on the reason for the return:<\/p>\n\n\n\n
If the product is defective or incorrectly supplied<\/h3>\n\n\n\n
We will assess the situation and determine the appropriate return or collection arrangement.<\/p>\n\n\n\n
If the customer changes their mind<\/h3>\n\n\n\n
Return or collection costs may apply depending on the product and applicable return conditions.<\/p>\n\n\n\n
For customized furniture<\/h3>\n\n\n\n
Special return conditions may apply because the product has been manufactured according to the customer’s specifications.<\/p>\n\n\n\n
\n\n\n\n\ud83d\udcf8 Why Do We Ask for Photos?<\/h1>\n\n\n\n
Photos help us understand the problem before arranging a collection, repair, or replacement.<\/p>\n\n\n\n
They can help us identify:<\/p>\n\n\n\n
\ud83d\udccd Where the issue is located
\ud83d\udd0d What type of damage occurred
\ud83d\udce6 Whether packaging was affected
\ud83d\udee0\ufe0f Which component may need replacement
\ud83d\ude9a Whether the issue may have occurred during transportation<\/p>\n\n\n\n
This can make the resolution process faster and reduce unnecessary collection or replacement arrangements.<\/p>\n\n\n\n
\n\n\n\n\u2764\ufe0f Our After-Sales Service<\/h1>\n\n\n\n
Our relationship with you doesn’t end after delivery.<\/p>\n\n\n\n
If you have a question about your furniture, we encourage you to contact us.<\/p>\n\n\n\n
Our team can help with:<\/p>\n\n\n\n
\ud83d\udee0\ufe0f Product problems
\ud83d\udd27 Components
\ud83d\udce6 Delivery-related issues
\ud83d\udccb Warranty questions
\ud83e\uddfc Care recommendations
\ud83d\udcd0 Furniture specifications
\ud83d\udd04 Return requests<\/p>\n\n\n\n
We believe good customer service means being there before, during, and after your purchase<\/strong>.<\/p>\n\n\n\n
\n\n\n\n\u2b50 Our Simple Customer Promise<\/h1>\n\n\n\nQUALITY<\/h3>\n\n\n\n
We care about the quality of the furniture we provide.<\/p>\n\n\n\n
TRANSPARENCY<\/h3>\n\n\n\n
We explain the applicable return and warranty conditions clearly.<\/p>\n\n\n\n
SUPPORT<\/h3>\n\n\n\n
Our team is available when you need assistance.<\/p>\n\n\n\n
SOLUTIONS<\/h3>\n\n\n\n
When a genuine problem occurs, we work to find an appropriate solution.<\/p>\n\n\n\n
TRUST<\/h3>\n\n\n\n
We want you to feel confident choosing furniture from us.<\/p>\n\n\n\n
\n\n\n\n\u2753 Frequently Asked Questions<\/h1>\n\n\n\nHow long do I have to request a return?<\/h2>\n\n\n\n
The applicable return period depends on the product, reason for return, and applicable legal requirements. Please contact us as soon as possible after receiving your order.<\/p>\n\n\n\n
What should I do if my furniture arrives damaged?<\/h2>\n\n\n\n
Take photographs of the furniture and packaging, then contact our customer service team promptly with your order information.<\/p>\n\n\n\n
Can customized furniture be returned?<\/h2>\n\n\n\n
Customized or made-to-order furniture may have different return conditions because it is produced specifically according to your requirements. Please check the applicable conditions before ordering.<\/p>\n\n\n\n
Does the warranty cover normal wear and tear?<\/h2>\n\n\n\n
Generally, normal wear and tear is not considered a manufacturing defect. Warranty coverage depends on the specific product and warranty terms.<\/p>\n\n\n\n
Does the warranty cover accidental damage?<\/h2>\n\n\n\n
Accidental damage is generally not covered by a manufacturing warranty.<\/p>\n\n\n\n
What if I ordered the wrong size?<\/h2>\n\n\n\n
Please contact us as soon as possible. If production or delivery has not yet started, we may be able to assist. Customized products may have special conditions.<\/p>\n\n\n\n
Can I exchange my furniture instead of receiving a refund?<\/h2>\n\n\n\n
Where applicable, an exchange may be possible. Contact our team so we can review your specific order.<\/p>\n\n\n\n
Do I need the original packaging?<\/h2>\n\n\n\n
Return requirements can vary depending on the product and reason for return. Our team will tell you what is required for your specific situation.<\/p>\n\n\n\n
How do I start a warranty claim?<\/h2>\n\n\n\n
Contact our customer service team with your order number and a description of the issue. Photos or videos may be requested.<\/p>\n\n\n\n
\n\n\n\n\ud83d\udcde Need Help With a Return or Warranty Claim?<\/h1>\n\n\n\n
Don’t worry\u2014we’re here to help.<\/p>\n\n\n\n
If something isn’t right with your furniture, contact our customer service team and provide:<\/p>\n\n\n\n
Order number<\/strong>
Customer name<\/strong>
Product name<\/strong>
Description of the issue<\/strong>
Photos or videos, when applicable<\/strong><\/p>\n\n\n\nOur team will review your request and guide you through the next steps.<\/p>\n\n\n\n
\n\n\n\n\ud83c\udfe0 Furniture You Can Buy With Confidence<\/h1>\n\n\n\n
We put care into every piece of furniture we provide, and we want you to enjoy it for years to come.<\/p>\n\n\n\n
Whether you are furnishing a living room, bedroom, dining room, office, or your entire home, you can count on our team to support you throughout your furniture journey.<\/p>\n\n\n\n
\u2764\ufe0f Your home deserves quality.<\/h2>\n\n\n\n\ud83d\udee1\ufe0f Your purchase deserves protection.<\/h2>\n\n\n\n\ud83e\udd1d And you deserve reliable service.<\/h2>\n\n\n\n
Thank you for choosing TAPISSIER SAMI<\/mark><\/strong>.<\/strong><\/p>\n\n\n\n\ud83d\udcde Questions about a return or warranty?<\/h3>\n\n\n\n
Contact our team today.<\/strong><\/p>\n\n\n\n<\/p>","protected":false},"excerpt":{"rendered":"
Your Satisfaction Matters to Us At TAPISSIER SAMI, we want you to feel confident when choosing furniture for your home. We carefully select, manufacture, prepare, and deliver our furniture with attention to quality and detail. However, we also understand that sometimes an order may not go exactly as expected. Our Returns & Warranty Policy explains […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-180","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/pages\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":4,"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/pages\/180\/revisions"}],"predecessor-version":[{"id":805,"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/pages\/180\/revisions\/805"}],"wp:attachment":[{"href":"https:\/\/samii.in\/ar\/wp-json\/wp\/v2\/media?parent=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}